Frequently Asked Questions

1. What makes Duoriia special?

Duoriia brings you authentic Lucknowi Chikankari apparel crafted with elegance and attention to detail. Inspired by the rich heritage of Lucknow, our collections combine traditional craftsmanship with modern designs, creating timeless pieces that are comfortable, stylish, and perfect for every occasion.

2. Are your products authentic Chikankari?

Yes. Our designs are inspired by the traditional Chikankari embroidery of Lucknow and are crafted with great care to preserve the beauty and elegance of this timeless art.

3. What fabrics do you use?

We carefully select premium, breathable fabrics that are soft, lightweight, and comfortable for everyday wear. Fabric details for each product are mentioned on the respective product page.

4. How do I choose the right size?

Every product includes a detailed Size Guide to help you find your perfect fit. If you're between sizes or need assistance, our customer support team will be happy to help.

5. How should I care for my Chikankari garments?

To maintain the beauty of your garment, we recommend:

• Gentle hand wash or delicate machine wash.
• Use mild detergent.
• Do not bleach.
• Dry in shade.
• Iron on low to medium heat, preferably inside out.

Following these care instructions will help preserve the fabric and embroidery.

6. Do the product colors match the photos?

We strive to display colors as accurately as possible. However, slight variations may occur due to different screen settings and lighting during photography.

7. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available for most serviceable locations across India. Availability will be shown during checkout.

8. How long does shipping take?

Orders are usually processed within 1–2 business days. Delivery typically takes:

• Metro Cities: 3–5 business days
• Other Locations: 5–8 business days

Delivery timelines may vary during festivals, sales, or due to unforeseen courier delays.

9. How can I track my order?

Once your order is shipped, you'll receive a tracking link via email or SMS so you can monitor your shipment in real time.

10. Can I cancel or modify my order?

Orders can be cancelled or modified before they are dispatched. Once shipped, changes may not be possible. Please contact our support team as soon as possible if you need assistance.

11. What is your return and exchange policy?

We want you to love your purchase. If you receive a damaged, defective, or incorrect item, please contact us within the specified return window. For complete details, please visit our Return & Exchange Policy page.

12. Do you ship internationally?

We're currently focused on serving customers across India. International shipping may be introduced in the future—stay tuned for updates.

13. How can I contact Duoriia?

If you have any questions, our customer support team is always happy to help. You can reach us through our Contact Us page, email, or WhatsApp during business hours.

14. Are your products suitable for gifting?

Absolutely! Our elegant Chikankari collections make thoughtful gifts for birthdays, festivals, anniversaries, weddings, and other special occasions.

15. Why should I choose Duoriia?

At Duoriia, every garment reflects our commitment to quality, craftsmanship, and timeless style. Rooted in the heritage of Lucknow, we create clothing that celebrates tradition while embracing modern elegance—so you can wear a piece of India's rich craftsmanship with confidence.