Terms of Service

 

Welcome to Duoriia ("we," "our," "us," or the "Website"). These Terms of Service govern your use of www.duoriia.com and the purchase of products from our website.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please refrain from using our website.

1. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You will use this website only for lawful purposes.

2. Products & Availability

We strive to ensure that all product descriptions, images, prices, and availability are accurate.

However:

  • Product colors may vary slightly due to lighting conditions and individual screen settings.

  • Minor variations in embroidery or handcrafted detailing are a natural characteristic of Chikankari craftsmanship.

  • All products are subject to availability.

  • We reserve the right to discontinue or modify any product without prior notice.

3. Pricing

All prices displayed on our website are in Indian Rupees (INR) unless stated otherwise.

Prices are subject to change without prior notice.

Applicable taxes will be charged according to Indian laws.

4. Orders

Once an order is placed, you will receive an order confirmation via email or SMS.

Duoriia reserves the right to:

  • Accept or reject any order.

  • Cancel orders suspected of fraud or unauthorized activity.

  • Cancel orders due to pricing errors or inventory issues.

If your order is cancelled after payment, the full amount will be refunded to your original payment method.

5. Payments

We accept secure online payments through trusted payment partners.

Cash on Delivery (COD) may be available for eligible locations.

Duoriia does not store your complete payment card information.

6. Shipping

Shipping timelines displayed on our website are estimated delivery periods.

Unexpected courier delays, weather conditions, public holidays, or other unforeseen circumstances may affect delivery timelines.

Please refer to our Shipping Policy for complete details.

7. Returns & Exchanges

Returns and exchanges are governed by our Return & Exchange Policy.

For approved size or color exchanges:

  • Customers are responsible only for the applicable courier charges.

  • Duoriia does not charge any additional handling or processing fees.

If an incorrect product has been delivered by Duoriia, we will arrange the pickup and replacement at no additional cost to the customer.

8. Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellation requests cannot be accepted.

9. Intellectual Property

All content available on this website, including but not limited to:

  • Logos

  • Brand name

  • Product photographs

  • Graphics

  • Website design

  • Text

  • Product descriptions

is the exclusive property of Duoriia and is protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, or distributed without prior written permission.

10. User Conduct

By using our website, you agree not to:

  • Violate any applicable laws.

  • Attempt unauthorized access to our systems.

  • Upload harmful software or malicious code.

  • Use our content without permission.

  • Interfere with the operation or security of the website.

11. Product Care

Our garments are crafted with attention to detail. To maintain their quality and longevity, customers should follow the care instructions provided on the product page or garment label.

Duoriia is not responsible for damage caused by improper washing, ironing, storage, or handling.

12. Limitation of Liability

To the fullest extent permitted by law, Duoriia shall not be liable for:

  • Indirect or consequential damages.

  • Delivery delays caused by courier partners.

  • Website interruptions due to technical issues.

  • Losses arising from misuse of our products or website.

Our maximum liability shall not exceed the amount paid by the customer for the relevant order.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Changes to These Terms

Duoriia reserves the right to modify or update these Terms of Service at any time without prior notice.

The latest version will always be available on this page, and your continued use of the website constitutes acceptance of any changes.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Lucknow, Uttar Pradesh.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Duoriia

📧 Email: hello.duoriia@gmail.com

🌐 Website: www.duoriia.com

We appreciate your trust in Duoriia and thank you for choosing our handcrafted Chikankari collections inspired by the timeless heritage of Lucknow.