Privacy Policy

 

Welcome to Duoriia ("we," "our," or "us"). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.duoriia.com or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Full Name

  • Email Address

  • Mobile Number

  • Shipping & Billing Address

  • Payment Information (processed securely through our payment partners)

Order Information

  • Products purchased

  • Order history

  • Delivery preferences

  • Returns or exchange requests

Technical Information

  • IP Address

  • Browser type

  • Device information

  • Website usage data

  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Send order confirmations and shipping updates.

  • Respond to customer support requests.

  • Process returns and exchanges.

  • Improve our products and website.

  • Prevent fraudulent transactions.

  • Send promotional emails, offers, or updates (only where permitted).

3. Payment Security

Duoriia does not store your complete payment card details.

All payments are processed securely through trusted payment gateways that use industry-standard encryption and security measures.

4. Shipping & Delivery

Your contact information is shared only with our trusted shipping partners to deliver your orders and provide shipment tracking updates.

5. Cookies

Our website uses cookies to:

  • Remember your preferences.

  • Improve website performance.

  • Analyze visitor behavior.

  • Enhance your shopping experience.

You can disable cookies through your browser settings; however, some website features may not function properly.

6. Sharing of Information

We respect your privacy.

We do not sell, rent, or trade your personal information to third parties.

Your information may only be shared with trusted service providers such as:

  • Payment gateways

  • Shipping and logistics partners

  • Website hosting providers

  • Marketing service providers

  • Legal authorities when required by law

These partners only receive the information necessary to perform their services.

7. Data Security

We take appropriate technical and organizational measures to safeguard your personal information against unauthorized access, loss, misuse, or disclosure.

While no method of online transmission is completely secure, we continuously work to protect your information using industry-standard security practices.

8. Marketing Communications

If you subscribe to our newsletter or promotional updates, you may receive information about:

  • New arrivals

  • Exclusive collections

  • Special offers

  • Seasonal sales

You may unsubscribe at any time by clicking the "Unsubscribe" link in our emails or by contacting us.

9. Your Rights

You may request to:

  • Access your personal information.

  • Correct inaccurate information.

  • Update your contact details.

  • Delete your account information where legally permitted.

  • Opt out of promotional communications.

To make a request, please contact us using the details below.

10. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors.

11. Third-Party Services

Our website may contain links to third-party websites or services. Duoriia is not responsible for the privacy practices or content of these external websites.

We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

Any updates will be posted on this page along with the revised "Last Updated" date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us.

Duoriia

📧 Email: hello.duoriia@gmail.com

🌐 Website: www.duoriia.com

We are committed to protecting your privacy and ensuring a safe, secure, and enjoyable shopping experience.